Residential Liaison Officer

Protech Site Services are currently recruiting for a Residential Liaison Officer based in Islington, London to provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.

Responsibilities include:

To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department

Ensure correspondence to residents is generated and distributed prior to the commencement of works to their homes

Carry out choice events, consultation events and individual consultation with residents regarding future work

Carry out individual resident inductions to include – introduction to Equans, the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence

Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client liaison representative where appropriate

Agree access arrangements with the resident to enable the work to their home

Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed

Essential Skills

Previous experience within a customer service-based role 

Previous resident liaison experience within the construction / social housing sector 

Basic understanding of construction and social housing

Familiarisation of GDPR regulations

Computer literate in MS office

Salary – Up to £30K plus package

Package includes


Pension Scheme

25 days annual leave (+ public holidays)

Life Cover

Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

If interested, please contact Chris on 0208 191 9100 or at

Job Location: Islington London

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